1. User terms

1.1 These terms and conditions (“Terms”) apply to all services (“Services”) provided or arranged by us, Glow And Go Team LTD ("us", "we" or “Glow And Go Team LTD”) to or for you the customer or user and recipient of the Services (“you”).

1.2 These Terms govern your use of the website www.glowandgoteam.com

and our associated applications (together referred to in these Terms as the “Website”) or such alternative website or application or other means of accessing our Services as we may specify from time to time, your relationship with Glow And Go Team LTD and all services whatsoever supplied by us to you whether through the Website or otherwise. By continuing to use the Website or the Services you accept these Terms and they will apply to the agreement between you and us (the “Agreement”).

1.3 Please note that these Terms apply only to the provision of Services directly by us to you namely the service we offer allowing you to book appointments and other events and services (“Appointments”) with our registered mobile beauty professionals.

1.4 This Agreement is with you, the person using the Services and you will be responsible for ensuring that any person who attends an Appointment with you or who you have made a booking for (an “Authorised Person”) complies with the terms of this Agreement and the Appointment Conditions. You agree that you are responsible for the conduct of any such Authorised Person.

1.5 We may amend these Terms from time to time. Any amendments to these Terms or new Provider Terms will be posted to the Website. You may terminate this Agreement if you do not wish to be bound by any such amendments but by continuing to use the Website or the Services you will be deemed to have accepted the new or amended terms and conditions.

2. Registration

2.1 Registration is not necessary or available to be able to access the Website or create a booking enquiry.

2.2 To enquire a quotation with us or make a booking we will require that you provide us with your name, postal address, valid email address, your phone number and a minimum of 50% deposit made from you to our business account. We may also require additional information from time to time. Please note that any personal information that you provide to us will be shared.

3. Bookings and Payment

3.1 If you wish to book a Professional then you must provide with a minimum deposit of 50% made to our business account by you.

3.2 Once we have received payment, your booking will be confirmed and a professional will be assigned by us to you, for your booking. We will send you a booking confirmation email.

3.4 If you have any questions in relation to the Appointment after receipt of the Confirmation Email you will be able to contact us, Glow And Go Team LTD directly through our email, or by phone.

Glow And Go Team LTD:  glowandgo.team@gmail.com / 07562776420.

4. Appointments

4.1 We are responsible for the Appointment and to provide the client with the services that were agreed. 

5. Complaints and Disputes

5.1 If you have a genuine and valid complaint you must inform us Glow And Go Team LTD within 24 hours of the Appointment by contacting glowandgo.team@gmail.com/ 07562776420 and providing any visual evidence of the complaint where possible.

5.2 In the event that we determine we should make a refund or other payment to you and we may make the refund or partial refund, we have the authority from the Professional to utilize withheld funds to satisfy genuine complaints.

5.3 If you are unable to substantiate your complaint or if you fail to cooperate with us then we will release the Booking Fee to the Professional.

6. Cancellation and Termination.

6.1 In the event of the Professional that was assigned to you, cancels or doesn’t show up to the time and location that was agreed, for a confirmed booking and we are unable to provide with a replacement that offers the same treatments/services, the client will be fully refunded within 48 hours of the original event’s starting date/time. 

6.1.1. Please note that a 15-minute early arrival from the Professional prior the event’s starting time is suggested but not required nor extra charged/paid. 

6.1.2. In the event that the Professional is late up to 15 minutes after the original event’s starting time, the client can agree upon the Professionals arrival, to stay the extra minutes in the end of the event and no partial or full refund will be required by Glow And Go Team LTD to the client. 

6.1.3. In the event that the Professional is more 15 minutes late, after the original event’s starting time, and the client does not wish for the Professional to stay the extra time in the end of the event, a partial refund will be provided by us Glow And Go Team LTD to the client within 48 hours of the original event’s starting date/time. 

6.1.4. This partial refund will be agreed between us and the client and it will vary and depend on the Professional’s delay and to original fee that the customer was charged. Furthermore, this partial refund will be withheld from the Professional’s fee by us Glow And Go Team LTD.

6.2 In the case of an agreed partial or full refund, the refund fee will be refunded to the client via the original payment method within 48 hours of the original event’s starting date/time.

6.3 A 50% refund of the full amount from each event, could only be issued by us to the client upon the client's request with a minimum of 7 (seven) days prior of the original event’s starting date/time. If the minimum cancelation notice of 7 (seven) days has been exceeded, we (Glow And Go Team LTD), have no obligation on any partial refund towards the client. In case of cancelation, the rest 50% is non refundable due to the time and expenses that were used by us for the event.

7. Your obligations and restrictions

7.1 You must:

7.1.1 Agree to observe and act in accordance with the Appointment Conditions;

7.1.2 Act with suitable consideration for the Professional and the Professional’s property;

7.1.3 Not, while the Event, act in any way which is offensive, inappropriate, rude, illegal or which might cause distress to others; including, but not limited to, engaging in inappropriate behaviour, such as sexually suggestive remarks or advances, excessive drinking, drug use, and/or other inappropriate behavior.

7.1.4 Provide us with accurate information and ensure that all details that we hold about you (including your email address) are up to date and valid;

7.1.5 Agree to adhere as closely as possible to health and safety guidelines distributed in accordance with your appointments to ensure the safest possible treatment environment for you and your professional.

7.1.6 Not deal with the Professional in any way which could be deemed to be harmful to the business or reputation of Glow And Go team LTD or do anything which might adversely affect our relationship with a Professional;

7.1.7 Not attempt to contact a Professional directly until a booking has been confirmed in a Confirmation Email;

7.1.8 Refrain from soliciting a Professional directly for engagement in further services.

7.1.9 Use the Website in accordance with these Terms and not in any way which may affect the reputation of Glow And Go Team LTD or the use and enjoyment of the Website or our Services by any other users or third parties;

7.1.11 Provide a safe environment in which the services can be carried out.

7.2 Please be aware that you may be personally liable to the Professional if you fail to provide a safe environment in which the service/event can be carried out.

Professional’s obligations and restrictions

8. The Professional must:

8.1.1 Provide the Professional Services in accordance with this Agreement and the Glow And Go Team LTD Hygiene Guides which shall be available on request throughout the term of this Agreement;

8.1.2 Ensure that all treatments or other services provided at an event are of the highest quality, comply with industry standards and are fit for its intended purpose; and agree to adhere as closely as possible to health and safety guidelines distributed in accordance with the appointment to ensure the safest possible treatment environment for you and your client.

8.1.3 Represent the Glow And Go Team LTD brand at all times whilst providing the Professional Services and use the Glow And Go Team LTD branded equipment where such equipment is provided;

8.1.4 Ensure that it has disclosed relevant health and safety information to Users including relating to common allergies associated with treatments;

8.1.5 Provide the Professional Services with reasonable skill and care;

8.1.6 Arrive at the Appointment location promptly and in any event by the time at which the Appointment is due to start;

8.1.7 Remain at the Appointment location for a period of at least 20 minutes after the time at which the Appointment is due to start before treating the Appointment as having been cancelled by the User;

8.1.8 Provide the Professional Services at the Appointment in accordance with the details and information set out in the relevant Website listing;

8.1.9 Ensure that all information about the Professional and the Professional Services provided to the Company for inclusion on the Website is true and accurate in all respects and could not in way be construed as misleading to a User;

8.1.10 Deal with all Users in a professional and courteous manner and in such a way as to not cause any harm or damage to Glow And Go Team LTD reputation;

8.1.11 Deal with all queries from Users relating to an Appointment or Event in a prompt and satisfactory manner;

8.1.12 Never solicit appointments with Glow And Go Team LTD Users directly;

8.1.13 Subject to clause 9, use its best endeavors to settle any disputes that may arise in relation to an Appointment including taking such action as is necessary to bring the dispute to a satisfactory conclusion as soon as practicable so that the User may still fulfil their booking.

8.2 The Professional shall at all times during the provision of the Professional Services present itself as an ambassador of Glow And Go Team LTD and shall not promote its own contact details, social media handles or provide any other marketing material to the User at any time in the run up to, during or after the Appointment.

8.3 The Professional undertakes to the Company that during the term of this Agreement and for a period of 24 months after the termination of the Agreement it shall not directly or indirectly, either alone or jointly with or on behalf of any other person and whether on his own account or in any other capacity whatsoever:

8.3.1 Canvass or solicit for employment any person who is or was either at the date on which the Agreement is terminated or at any time during the 12 months prior to its termination a director or senior employee of the Company;

8.3.2 Employ or engage any person who is or was either at the date on which the Agreement is terminated or at any time during the 12 months prior to its termination a director or senior employee of the Company;

8.3.3 Solicit or interfere with any person, firm or company who is or was, either at the date on which the Agreement is terminated or at any time during the 12 months prior to its termination a supplier of goods or services to the Company if the solicitation or interference would cause the supplier to cease supplying or materially reduce its supply of goods or services to the Company;

8.3.4 Solicit or interfere with any person, firm or company who is or was, either at the date on which the Agreement is terminated or at any time during the 12 months prior to its termination a client or customer of the Company;

9 Termination and suspension

9.1 We may suspend a Professional’s OR Customer’s Account at any time in the event of a breach of this Agreement.

9.2 We may terminate this Agreement at any time if:

9.3.1 You are in breach of any term of this Agreement;

9.3.2 We suspect that you are about to commit a breach of this Agreement;

9.3.3 You become or we suspect that you are about to become insolvent.

9.4 Upon termination you will no longer be able to use our Services or make bookings through us.

9.5 If when we terminate this agreement you have any outstanding bookings for which you have made pre-payment, we may refund you accordingly. Any such refund is at our absolute discretion.

10. Your liability and indemnity

10.1 You agree to indemnify us for any claims or legal proceedings that may be brought against us and for any loss or damage we may suffer or incur as a result of:

10.1.1 Your breach of the terms of this Agreement; or

10.1.2 Your breach of the Appointment Conditions; or

10.1.3 Your actions in relation to the Services, the Website, the Appointment or any booking.

11. Our liability

11.1. We will not be liable to you for any business, financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising as a result of any services we provide to you under, or in any other way connected with, this Agreement (whether suffered or incurred as a result of our negligence or otherwise) except in the case of fraud, willful concealment or theft.

11.2. For the avoidance of doubt, the liability excluded under clause 10.1 includes any loss arising from your dealings with any Provider or arising from an Appointment and we shall have no liability to you whatsoever for any act or omission of the Professional in connection with the Appointment or your booking.

11.3. Nothing in this agreement limits or excludes our liability for death or personal injury arising as a result of our negligence or the negligence of our employees, agents or self-employed contractors or for fraud or fraudulent misrepresentation.

11.4. You agree that the above exclusions of liability are reasonable in all the circumstances, especially in light of the fact that our Services include only the provision of the Website and Services and responsibility for the Appointment and fulfilment of a booking lies solely with the Professional for whom we act only as an agent in a limited capacity.

12. General

12.1. Each of the parties warrants its power to enter into the Agreement and has obtained all necessary approvals to do so.

12.2. By entering into this Agreement you agree to our Terms and Conditions Policy, which is available and displayed on our Website.

12.3. Any notice to be served on either of the parties by the other shall be sent by prepaid recorded delivery, registered post, fax or email to the address of the relevant party shown on at the start of this Agreement or such other physical or electronic address as may be notified by one party to the other.

12.4. No term of the Agreement will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.

12.5. We will be entitled to assign or sub-contract our obligations under this Agreement.

12.6. Both parties shall be released from their respective obligations in the event of national emergency, war, prohibitive governmental regulation or if any other cause beyond the reasonable control of the parties or either of them renders the performance of the Agreement impossible, whereupon all money accrued due under the Agreement shall be paid.

12.7. Each party acknowledges that the Agreement, including the Privacy Policy, contains the whole agreement between the parties and that it has not relied upon any oral or written representations made to it by the other or its employees or agents and has made its own independent investigations into all matters relevant to it. In particular it is agreed that any terms and conditions or other contractual documentation maintained by you or your affiliates or which you purport to apply to the subject matter of the Agreement will not apply.

12.8. You agree that these terms are fair and reasonable in all the circumstances. However, if any provision of this Agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this Agreement.

12.9. No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of this Agreement shall either be or be deemed to be a waiver or in any way prejudice any right of that party under this Agreement. No right, power or remedy in this Agreement conferred upon or reserved for either party is exclusive of any other right, power or remedy available to that party.

12.10. Headings contained in this Agreement are for reference purposes only and should not be incorporated into this Agreement and shall not be deemed to be any indication of the meaning of the clauses to which they relate.

12.11. These conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.


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